Max Healthcare Patient Assistance Centre, Oman

Office #42, Maktabi - 1, 4th Floor, Behind Zakher Mall - Al Khuwair, Muscat , Sultanate of Oman

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About Center

For most patients, the decision to travel to foreign shores for accessing good quality healthcare remains a leap of faith. Credible information and support available to be able to reach out to a hospital/clinician of repute is fraught with unimaginable risks. Recognising this challenge, Max Healthcare decided to set up a ‘Patient Assistance Centre’ (PAC) in Muscat, Oman to guide patients in their journey for better patient care. The Centre connects the patients with clinicians of repute over VC’s, helps them procure and understand treatment plans, advises them in their decision making, helps arrange travel documents and assists them in seamless transfer to the hospitals. The PAC also assists patients to stay in touch with their doctors for follow-ups, once they have safely returned to their countries.

Patient Assistant Centre our value added services:

Query resolution (including Tele-Consultation)
Point of contact in Oman to ensure quicker response for queries
Assistance in visa work
Assistance to find suitable accommodation options
Pre-travel arrangements/supports for the patients/families
Post treatment regular follow-up with patients to ensure continuation of care
Relation with insurance, corporates & charitable organisations to extend medical care
Direct doctor-to-doctor connect to discuss complicated cases